Compliments and Complaints

We strive to provide excellent patient care and services. We appreciate any compliments or positive feedback you may have about your care. Additionally, we want to address any quality or safety concerns that you may have. Should you, the patient, or your designated guardian, advocate, support person, or representative feel at any time that we have not met your expectations; we welcome your comments, concerns, and complaints. Sharing your concerns and complaints will not compromise your access to care, treatment, and services. The hospital supervisor is available 24 hours a day for immediate concerns and can be accessed by request to any Georgetown Community Hospital team member. Additional contact information is located below. 

Patient Experience Representative: 502.603.1929

Quality Director: 502.570.3748

Office of Inspector General: 606-330-2030

The Joint Commission Office of Quality Monitoring: 800-994-6610

To report a patient safety concern or file a complaint, please visit here.